Frequently Asked Questions

Browse our catalog, add products to your cart, and click Go to checkout. You can check out as a guest or sign in with your account. Once your order is placed you’ll receive a confirmation email with your order number and tracking details as soon as it ships.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), including most HSA and FSA cards. Apple Pay and Google Pay are available on supported devices at checkout.

Most HSA and FSA cards are accepted at checkout. Many of our eye-care products qualify as eligible medical expenses — look for the green FSA badge on product thumbnails. Because every card issuer’s policy is slightly different, we can’t guarantee every HSA/FSA card will authorize at the point of sale. If yours doesn’t, please use a regular debit or credit card and submit the receipt to your plan administrator for reimbursement.

Orders process quickly — usually within 1–2 business days. If your order hasn’t shipped yet, contact us at support@visionrescue.com or call (844) 202-5176 and we’ll do our best to accommodate changes. Once the order has shipped we can’t intercept it.

Add the code to the Discount code field in your cart or during checkout, then click apply. Discounts are validated in real time — if you see an error, double-check the code and that your cart meets any minimum requirements.

Email support@visionrescue.com immediately. If the order hasn’t shipped, we can update the address. Once it’s shipped, we can’t change the address and aren’t able to replace or refund lost packages caused by an incorrect address — see our shipping policy for details.

$4.99 for standard Expedited USPS shipping (3–5 business days). Orders over $89 qualify for a free upgrade to FedEx 2-Day Air (must be selected at checkout). See our full shipping rates on the shipping policy page.

Orders process in 1–2 business days. After that: Expedited USPS takes 3–5 business days, FedEx 2-Day Air takes 2 business days, and FedEx Overnight takes 1 business day. We don’t fulfill on Saturdays, Sundays, or holidays.

We ship to all 50 US states plus Puerto Rico, Guam, and the US Virgin Islands. FedEx 2-Day Air is not available in Hawaii and select Alaska ZIP codes. We do not ship to Canada or other international destinations.

Your shipping confirmation email includes a tracking number. You can also see tracking in your account under My Orders. For updates after the package leaves our warehouse, please contact the carrier directly — USPS 1-800-275-8777, UPS 1-800-742-5877, FedEx 1-800-463-3339.

Carriers occasionally scan packages as delivered before they actually arrive. Please wait until the 5th business day, then email support@visionrescue.com so we can investigate and help resolve the issue.

We’re not responsible for stolen packages. However, if Corso package protection was added to your order at checkout, contact us and we’ll help you file a claim.

Yes, but only with USPS Standard or USPS Expedited. FedEx will mark PO Box deliveries as undeliverable and return them to us.

30 days from your order date. Items must be unopened, unused, in original packaging, with proof of purchase. Full details on our returns & refunds policy page.

All approved returns are issued as Vision Rescue store credit, not refunds to the original payment method. Store credit doesn’t expire, emails within 24 hours of return approval, and works at checkout when you’re signed into your account.

RX medications (federal regulations), Regener Eyes Pro and other prescription items, opened/used products, items without original packaging, and items purchased through other retailers (we can only process returns for items bought directly from visionrescue.com).

No. Return postage is your responsibility and you can use whichever carrier you prefer. We don’t provide return shipping labels.

Please inspect your order as soon as you receive it. If anything is damaged, defective, or wrong, email support@visionrescue.com within 30 days of arrival with a photo and your order number — we’ll make it right.

Yes — contact lenses are FDA-regulated medical devices and require a valid, unexpired prescription. You’ll enter your prescription details on the product page when you add to cart.

On any contact lens product page, select your pack size then enter your sphere (power), base curve, diameter, and any other values your prescription specifies (cylinder/axis for astigmatism, add power for multifocal). You can do this per eye — left, right, or both. You can also upload a copy of your prescription or have us contact your doctor directly for verification.

Yes. Smart Order lets you upload a photo of your prescription and we’ll match you to the right product and sizing automatically — then you’re one click away from checkout.

Most prescriptions verify within 1–2 business days. If we need to reach your eye care provider directly, it can take up to 8 business days (the timeframe eye care providers are given to respond under federal law). Your order won’t ship until the prescription is confirmed.

We carry major brands including Acuvue, Biotrue, Bausch + Lomb, CooperVision, Alcon, and more. Browse the full selection under Contact Lenses.

Many of our products can be set up as a recurring delivery — pick the frequency that matches how often you use the product, and we’ll ship it automatically and charge the payment method on file. Subscribers save a percentage off every order compared to one-time purchases.

Sign in and visit My Subscriptions. From there you can change the delivery frequency, swap products, update your payment method or shipping address, pause, skip a delivery, or cancel entirely. Changes apply to your next upcoming order.

You’re charged on each delivery date, a few days before your order ships. You’ll receive a reminder email before each charge so you have time to modify or skip if needed.

Yes — no cancellation fees or long-term commitments. See our cancellation policy for details.

No — you can check out as a guest. An account makes future orders faster (saved addresses, payment methods, order history) and lets you manage subscriptions, prescriptions, and wishlists.

Yes. On the login page, click Continue with Google. If you’ve already ordered with that email address as a guest, your Google login will link to that account.

On the login page, enter your email and click Forgot password? We’ll email you a reset link. If you signed up with Google, use Continue with Google — there’s no password to reset.

Sign in and visit your account profile. Email changes require verification of the new address.

Yes. Vision Rescue is an authorized retailer for every brand we carry. All products ship directly from our Florida warehouse — never from a third-party seller.

All eye care products and contact lenses include expiration dates on the packaging. We rotate stock regularly so you always receive the longest available shelf life.

Most products are fine at room temperature. A small number of products require refrigeration or cold shipping — those ship separately and arrive with clear storage instructions. Always follow the manufacturer’s label for specifics.

For medical advice, always consult your eye care provider. For product questions — what’s the difference between two options, compatibility with a specific diagnosis, typical usage — our team can help. Email support@visionrescue.com or use our doctor locator to find a provider near you.