Cancellation Policy

Subscriptions

When you purchase a subscription you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details are stored securely and you’ll be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it at any time.

Managing your subscription
You can cancel or change your subscription at any time. Your order confirmation emails have links back to your order — manage your subscription from there, or visit your account subscriptions page.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you’re buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially-paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you can’t cancel it, but you can request a full or partial refund. See our returns policy for more details.